Refund & Cancellation Policy – WhatsaAI
This policy explains how cancellations and refunds work for all WhatsaAI plans and services, including source code licenses, setup services, training, and support deliverables. By purchasing any of our products or services, you agree to this policy.
Key Principle
Once access to source code or any digital deliverable is provided, refunds are not possible under any circumstance.
Digital goods cannot be returned, and intellectual property rights are irrevocably transferred upon delivery.
Before Delivery
You may cancel an order before delivery of credentials, files, or access.
If no work has started → Full cancellation and refund available.
If setup or customization work has begun → A proportional service fee may be deducted from any eligible refund.
After Delivery – No Refunds
No refunds, returns, or exchanges are offered after delivery of:
Source code
Repository access
Download links
License keys
Credentials (API, server, admin panel, etc.)
Training sessions (completed or partially completed) are non-refundable.
One-Time Setup & Services
The following services are non-refundable once work has started:
Setup and installation
Server configuration
Facebook / WhatsApp API assistance
Branding and customization services
If you fail to provide required documents, access, or approvals, the service window may be paused, but fees remain non-refundable.
Subscriptions & Maintenance Plans (if applicable)
You may cancel before the next billing cycle – past payments are non-refundable.
“Lifetime updates” include new releases for your licensed model, but not custom development unless explicitly stated.
When Is Delivery Considered Complete?
Delivery is legally complete when any one of these occurs:
Download link shared
Repository invite sent
Email with attachments delivered
Server or panel credentials provided
The license is granted to the purchaser per the chosen model. Redistribution or reselling is prohibited unless expressly permitted.
Bugs, Support & Fixes
Report bugs within your support window.
Fixes are provided as patches, guidance, or updates per your plan’s scope.
Refunds are not issued for bugs – remediation is the sole remedy.
Chargebacks
Filing an unfounded chargeback after delivery violates this policy.
We will submit evidence of delivery and license access to your payment provider to dispute the chargeback.
How to Request a Cancellation (Before Delivery)
Email: support@WhatsaAI.com
Subject line: Cancellation Request – Order #[number]
Include:
Purchase email address
Phone number used at checkout
Reason for cancellation
If eligible, the team will confirm status and next steps.
Policy Updates
This policy may be updated without prior notice.
The version published on this page at the time of your purchase applies to your order.